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New Delhi: App-based cabs set to make comeback as government modifies rule
App-based cab booking services are set to make a comeback in the capital as the Delhi government
on Monday modified the Radio Taxi Scheme 2006, making specific
guidelines for their operation, which include mandatory installation of GPS devices, a panic button and providing of full database of their drivers to city police.
According to new rules approved by Lt Governor Najeeb Jung, radio
taxi provider will have to either maintain a call centre or operate
through an authorised call center or web portal
and they will have to provide such details to the transport
department. Delhi government had banned web-based taxi booking services,
including Uber on December 8 following outrage over the rape of a
27-year-old financial executive allegedly by a driver of the Uber cab,
which operates through mobile application.
The new rules will also be applicable to all cabs plying in the
national capital. The government's move comes after several loopholes in
cab operations emerged after the Uber rape case. If Uber fulfills all
the conditions of the new rule, it too can make a comeback, a senior
official of the transport department said. Radio taxi having an NCR
permit will only be allowed to operate in the capital. Those having the
all India permit will not be allowed to ply in the city.
"As per the new norms, companies will have to take complete
responsibility of the driver's behaviour. Besides, taxis having the NCR
permit will only be allowed to ply in Delhi," the senior official
said. "Under the new rules, cab service providers, including app-based
taxi service, will have to register themselves with transport
department. According to new rules, radio taxi should be fitted with a
GPS and GPRS-based tracking device, printer, and a display panel showing
the path traversed and total distance covered. "Radio taxi operators
will have to provide the database of their drivers to Delhi Police," the
government said.
It also said that this device should be in constant communication
with the central control room of the licensee (radio taxi provider)
while the taxi is on hire. "Radio taxi provider should have a registered
office in the city and details of its headquarter including telephone
number, e-mail ID
will have to be provided by them to the transport department,"
government also said. However, transport department has given relaxation
to the cab provider by reducing the minimum fleet of radio taxis to 200
radio taxis, which earlier was 500, and they have to ensure
availability of adequate parking space for all taxis.
The new taxi rules also states that cab service provider should
maintain a web-portal containing all details of its ownership,
registered address, services offered, fare structure, insurance
liabilities, control room number, name and contact details of a duly
appointed grievance redressal officer. The cab service provider will
have to ensure the facility of a panic button in the radio taxi so that
in case of any distress, the signal is transmitted to the their control
centre and therefrom, to the nearest police station or the police
control room.
The official said that the license will be granted to a company
registered under the Companies Act, 1956 mandated to provide public
transport services. "The details containing the photograph of the
driver, license number, PSV Badge number and registration mark of the
vehicle, etc, should be displayed prominently inside the taxi, so that
the same is directly visible to the passenger. "Besides, the colour of
the radio taxi should be white, with a coloured strip on both sides of
the taxi prominently displaying the name of the licensee," the transport
department said. It also said that licensee's internet-enabled application
or digital platform to be accessed by the passenger should display the
photo of the radio taxi driver, name, badge number, license number and
mobile number of the driver.
Besides, a photo of the radio taxi with registration number should
also be displayed on licensee's internet enabled
application. 32-year-old Shiv Kumar Yadav, the driver of Uber, a US-
based cab service, had allegedly raped the executive on December 5 after
she booked the cab from Vasant Kunj to her house in Inderlok on her
smartphone. The department also said that licensee will not charge fare
in excess of the fare prescribed by the department from time to time.
"Fare system as approved by the Transport Department shall be
displayed inside the radio taxi. Government has also complied with the
induction schedule for radio taxi - 50 radio taxi within one month of
grant of license, 100 radio taxi within three months of grant of
license, 200 radio Taxi within 6 months of grant of license," the
official also said.
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